Refunds & cancellation

Cancel any time

You can cancel Llama Pro whenever you like: open your account menu (top right), choose Manage subscription, then Cancel subscription. There are no cancellation fees.

When you cancel, you keep Llama Pro until the end of the month you've already paid for, and you won't be charged again. Your account menu shows the date it ends.

Refunds

Llama Pro is $1 per month, so we don't give partial refunds for the unused part of a month after you cancel. But if something went wrong (for example, you were charged by mistake, charged twice, or Pro features didn't work for you) email us within 14 days of the charge and we'll refund it.

Refunds go back to the original payment method and usually appear within 5–10 business days, depending on your bank. This doesn't affect any rights you have under consumer law.

Failed payments

If a renewal payment fails, Stripe will retry it over the following days and you'll keep Llama Pro in the meantime. You can update your card from Manage subscription. If the payment still can't be collected, your subscription ends and your account goes back to the free plan.

Contact

Email jacobruizdev@gmail.com with the email address on your account and we'll help.